Shipping Policy

Last updated: October 15, 2026

understand how orders are processed and delivered.

1. Order Processing Time

Orders are typically processed within [6–9 business days] after purchase. Orders placed on weekends or holidays may be processed on the At DRIOVANTA, we're committed to delivering your order as smoothly as possible. Please review our shipping policy to next business day.

During busy periods, processing may take slightly longer.

2. Shipping Times

Estimated delivery times begin after your order has been processed and shipped.

• Canada: [6-9 days]

• United States: [7-20 days]

• International orders: [different countries may take longer]

Delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather, carrier disruptions, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout. Any available free-shipping promotions will be clearly displayed on our website.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow [2–5 business days] for tracking information to update after shipment.

5. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout. If you notice an error, contact us as soon as possible at [your customer support email].

We cannot guarantee that an address can be changed after an order has been processed or shipped.

6. Lost, Delayed, or Damaged Packages

If your order appears lost, is significantly delayed, or arrives damaged, please contact us at [your customer support email] with your order number and any relevant photos.

We will review the situation and help determine the appropriate next steps.

7. Customs and Import Fees

International orders may be subject to customs duties, taxes, or other import charges. Unless stated otherwise at checkout, these charges are the customer's responsibility.

8. Contact Us

If you have questions about shipping or your order, please contact:

DRIOVANTA Customer Support
Email: [your customer support email]

We're happy to help make your shopping experience as smooth as possible.